Pin-Point: Cross Check Hardware Support

Pin-Point Cross-Check’s Monthly Support Contract for hardware is tailored towards our customer using our Veribox verification and validation systems.

Pin-Point takes the guesswork out of purchasing support your installation. Pin-Point is based around the philosophy of paying a set monthly fee for on demand support so it’s there for you when you need it.

Pin-Point makes life easier by saving your time, it there whenever you need it.

We have even made it simple to monitor and review your Pin-Point contract from our Cross-Check portal. You will be given your own account with a user name and password so that you can check your usage and status at any time.

Pin-Point Support Contract for hardware covers the following activities:

  • Attendance on-site to provide support
  • Installation support
  • Installation maintenance
  • Support of system software and utilities supplied by Cross-Check Systems Ltd

Telephone and on-line (Remote Desktop) support will be given to the client in response to their request for advice on any of the following issues:

  • Installation of hardware and software (providing that the hardware has been purchased from Cross-Check Systems)
  • General day to day operation of the hardware and application software
  • Dealing with operational situations & operator errors
  • Advice for future enhancements
  • Training

What’s not included within Pin-Point:

  • Major changes to the application software
  • Enhancements to the hardware
  • Enhancements to the application
  • Support for your application should you move, upgrade or modify your server or hosted environment.
  • Support for your application should you upgrade or modify 3rd party software which currently communicates with your Cross-Check application
  • Support for you installation should you move or reconfigure

In the first instance, support is provided by phone or via remote utility (Team Viewer, Remote Desktop or VPN link) however, on-site support days to assist overcoming serious difficulties can be arranged. We expect to respond within 5 working days.

If you would like to know more, please email us at or call us on   01386 210 180.