Pin-Point: Cross Check Hardware Support
Pin-Point Cross-Check’s Monthly Support Contract for hardware is tailored towards our customer using our Veribox verification and validation systems.
Pin-Point takes the guesswork out of purchasing support your installation. Pin-Point is based around the philosophy of paying a set monthly fee for on demand support so it’s there for you when you need it.
Pin-Point makes life easier by saving your time, it there whenever you need it.
We have even made it simple to monitor and review your Pin-Point contract from our Cross-Check portal. You will be given your own account with a user name and password so that you can check your usage and status at any time.
Pin-Point Support Contract for hardware covers the following activities:
Telephone and on-line (Remote Desktop) support will be given to the client in response to their request for advice on any of the following issues:
What’s not included within Pin-Point:
In the first instance, support is provided by phone or via remote utility (Team Viewer, Remote Desktop or VPN link) however, on-site support days to assist overcoming serious difficulties can be arranged. We expect to respond within 5 working days.